Step-by-step ordering for Graduation Cap & Gown from The Robe Shop

Grad Goods & More Souvenir and Rental Gowns/Regalia from The Robe Shop
RSW/The Robe Shop Worldwide
115 5th Ave South #8 * Kirkland, WA 98033
(Mailing address for correspondence only. Do not return rentals here!
Toll-free 1-8-ONLY-ROBES (1-866-597-6237) * Local 425-402-3736
FAX (425) 822-4737 24 hrs
E-MAIL: order@robeshop.com Subject line: ***ORDER***ORDER***ORDER***

For multiple Faculty Rentals, please contact us for our spreadsheet order format to define the different hood specs, etc. For children's sizing, please see KindergradRobe Order Form For an order of non-sized accessories ONLY, like cords and stoles, please use our Grad Accessories Order Form

EASY STEP-BY-STEP ORDERING: Yes, you can call, email, or mail in your order! (PLUS- we're friendly- we'll help you even if you're allergic to forms- just call!)

This form can be filled in on-line, you just need to choose your submission method. It is a great tool to provide your order details clearly. We've even marked start and stop points for Copy & Paste methods. Please fill each blank that applies, missing details will cause delays.

STEP 1 CHOOSE YOUR METHOD from these 5:

1) Type into the form then use the COPY THIS FORM button and paste into an email (Our preferred method)
2) Type into the form, then use the PRINT THIS FORM button for ordering by phone, attached file or mail (note: emailed attached files can get deleted as suspicious- call if you don't hear from us)
3) COPY the raw form between the start and stop sections using copy and paste, into a word processing program, typing in the answers for attaching to an email or snail-mailing (note: emailed attached files can get deleted as suspicious- call if you don't hear from us)
4) Print out the raw form and fill out by hand for calling, or mailing (along with a check if you don't want to use a bankcard on a mailed order. Please call us to verify price before writing your check)
5) PDF copies of the order can be emailed, but we can work better with the straight text methods above. NO WEB-BASED/GOOGLE DOCUMENTS, please.

Most of our products are priced by quantity and lead time, so feel free to contact us for a price estimate on your specific needs and enter that information in the Price Estimate area below.
For more complete ordering directions, please read our order guidelines at the bottom of this page. Although we are happy to take your order over the phone, we reserve the right to assess a $10 processing fee on extensive or complicated phone orders lacking the preparation of a written order.

Group orders can have each person's garments packed in a name-label bag by using our ALPHAPACK spreadsheet. Complications from individual variations in a group order, especially Faculty regalia, are handled simply this way. Please contact us so we can email it to you.

Back to Cap & Gown Catalog Page

Please note that this form covers 4 garment types!
SOUVENIR products are inexpensively designed for one-time use, mainly used for student events, and are available in 3 fabric choices.
RENTAL garments are fully tailored, dry-cleanable, for a professional quality look. We recommended rentals for faculty and any event needing a quality garment. A pre-paid return label is sent with your rental order. There is no choice of fabric.
SIZING: Gowns are sized by total height to the top of the head, with options for plus sizes. Please refer to the sizing help in section 10. Caps are one-size-fits-all.

***START TEXT COPY FOR COPY & PASTE***

Cap & Gown, Graduation & Event Wear Order Form

Would you like to receive an order reminder email each year prior to the Grad Season?
NO YES — please type email address here:

STEP 2 – Answer These Important Questions

Date item(s) will be worn: (Rush orders: a.m. p.m.)

Your "Need-by" date: (ASAP doesn't count—see "Delivery Time" below)

1) Your Name (contact person):

2) Total people on this order: (Use separate form for each color)

3a) Did you receive a price estimate?

STEP 3 – Gown and Fabric Selection:

4) Your Fabric:
*Rental (U.S. addresses only) — no fabric choice
Horizon (shiny)
VIP (flat finish, more$)
Greenweaver (uses recycled materials)
*Please see IMPORTANT NOTE ON RENTAL RETURNS below

5) Color selection:

For 2-color SOUVENIR gowns, accent color:
Apply accent to: Yoke only Front Panels only Yoke & Panels

Souvenir COLORS: Black, Red, White, Royal Blue, Light Blue, Green, Maroon, Navy Blue, Purple. HORIZON/VIP ONLY: Gold, Grey. GREENWEAVER only: Dark Green, Brown

Rental COLORS: Choose from these 13 colors (no fabric choice): Black, Red, White, Gold, Royal Blue, Holly Green, Grey, Maroon, Navy Blue, Purple, Brown, Wedgewood (grey-blue), Antique Ivory

6) Tassel Type(s):
Grad package price includes regular dated or undated tassel. Deluxe tassel upgrade is extra. NOTE FOR *RENTALS*: ONLY UNDATED TASSELS ARE PROVIDED ON A RENTAL BASIS. ALL DATED TASSELS MUST BE PURCHASED. Price on tassels depends on quantity and type. For photo descriptions, go to Tassels page.

Deluxe yeardated ($) Qty:
Regular yeardated Qty:
Deluxe ($) Qty:
Regular Qty:

7) Tassel Color(s):
Date-drop YEAR:

Please note that non-standard color orders are assessed a set-up fee of $15 per design.

Standard/stocked tassel colors:
Solid black, red, white, gold, royal blue
Combinations: navy/white, red/white, red/white/royal, royal/white

There are many custom colors—just name what you want, being VERY SPECIFIC. Up to 3 colors can be combined.
For college level, please see notes on tassel color in section10.

8) Caps:
Our caps are One-size-fits-all, with elastic to adjust up to 24". If needed, we offer sized caps in large sizes—please indicate head measurement below.

OSFA (One-Size-Fits-All) Cap Quantity:

XL Cap(s) Quantity: Head measurement(s):

For 2-color gowns, cap color:

Accessories available: For photo descriptions, go to Grad Goods & More Accessories

Honor Cords – solid or up to 3 colors entwined
Honor Stoles (plain)
Honor Stoles silk-screened "HONOR"
Honor Stoles silk-screened "Class of 20XX"
Set of Officer's Stoles
Tassel Keychains
Class sash w/ tassel
Medallions w/ gold ribbon: Graduate, Honor, Valedictorian or Salutatorian

9) Additional Accessories Order: If needed—use the detailed accessory order form

If renting, do you need to purchase a dated tassel for a keepsake? Or need extras? Or an additional color?
Qty: Colors: Year:

Cords, medallions, stoles, sashes, keychains?

10) GOWNS – Sizing for SOUVENIR & RENTAL Gowns

Please see measuring/sizing information. For rentals, order 1 size larger if PLUS sizing is needed. Note that the numbering is different—rental sizes (the second number after the slash) are numbered from 00–5; souvenir is numbered from 40 up to +3. A sizing assessment fee of $5.00 per person will be added if your order does not conform to our size chart.

Qty	Souvenir / Rental Size	Height Range
	40 / 00	up to 4'11"
	43 / 0	over 4'11" to 5'2"
	46 / 1	over 5'2" to 5'5"
	49 / 2	over 5'5" to 5'8"
	52 / 3	over 5'8" to 5'11"
	55 / 4	over 5'11" to 6'2"
	58 / 5	over 6'2" to 6'5"
	+1 (Short PLUS)	4'9"–5'2" 160lbs+ / 5'3"–5'5" 190lbs+
	+2 (Medium PLUS)	5'6"–5'8" 220lbs+ / 5'9"–5'11" 250lbs+
	+3 (Tall PLUS)	6'0"–6'2" 290lbs+ / 6'3"–6'5" 310lbs+

The PLUS sizes apply to SOUVENIR gowns only —Please see notes above for rental sizing for plus sized needs

11) College level regalia — Additional information needed:

(Others SKIP to question #12)

Status:
Student
Faculty
Other

Degree:
Bachelor
Master
Specialist
Doctor
PhD

Special options for Doctoral GOWNS:

Souvenir Doctoral Gown (Horizon, Greenweaver or VIP) orders may specify velvet color on panels & sleeve bars ($5 extra), or default to classic black.

Rental Doctoral Gown: Limited quantities available with colored velvet panels & sleeve bars (e.g., PhD Blue, Medical Green, EdD Light Blue) — defaults to black if requested color unavailable (no refund).

GOWN Velvet color: Would you like to upgrade ($) to your designated velvet color?
Yes No

If multiple gowns on this order require different gown velvet colors, use this space or attach a separate sheet:

CAP / TASSEL CHOICE:
Our caps/tams are One-size-fits-all, with elastic to adjust up to 24". We offer XL caps if needed.
Professors will receive an UNDATED tassel with a rental. Dated tassels must be purchased.
Note: Only doctoral regalia may have gold tassels. Master's tassels can be black or velvet color. Bachelor's tassels are black.

No Cap
One-size-fits-most
Extra-large sized cap — head measurement:

Cap Type:
Velvet RENTAL TAM (extra$) — includes gold tassel
Black Mortarboard with tassel color:

ORDERING HOOD? Yes No (SKIP to question #12 if "No")

University / College name (and Satin Colors if known):

Degree name, Field of Study and Velvet Color (if known):

STEP 4 — Please provide your information:

12) Phone number (including EXTENSION if applicable):

13) Email address:

14) Name & Physical Ship Address (no PO Boxes!):

15) Name & Mailing Address for Invoice/Receipt (Who is paying for this order?):

16) BANKCARD INFORMATION — Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. (If you are paying by check, leave card info blank and send this form with your payment for all items plus shipping charges.)

VISA / AMEX / MC Card Number:
Please enter the card number in four blocks, exactly as shown on your card:

- - -

CREDIT DEBIT

Expiry date: / Security Code (3 or 4 digits, REQUIRED):

Please read and sign: I am fully responsible for payment of this order, including any legal/collection fees required if payment is withheld or cancelled. I acknowledge that my prepayment is a rough estimate of charges only and does not guarantee the final invoice price, which will account for any style or vendor changes, order additions, initial estimate adjustments, actual shipping costs, sales taxes and unforeseen price increases. If paying by credit card, I understand that the card statement will show payment to "RSW Robeshop" and (if appropriate) I have informed the person who pays the statement. I have read the policies on About Grad Goods & More and know that in general there are no refunds
Type Name (as Signature):

Date:

Important if YOU are not the cardholder: we must have direct communication from the cardholder to avoid misunderstandings and/or chargebacks. If someone else is paying for this order (including your organization or corporation), they must sign the statement above, or if this is not possible please provide here the name and direct phone number for the accounting person in charge of paying the credit card bill:

Note: Using the buttons limits the printing or copying to the actual order form, within the red TEXT COPY notices.

***END TEXT COPY FOR COPY & PASTE***

STEP 5- Read the terms below and submit your order

***MINIMUM ORDER: If your order is less than $20, your charge is the minimum $20 required for ALL orders + shipping and any applicable tax. During Graduation Season, our minimum is $30. Sorry, no exceptions.***

SHIPPING CHARGES UPS Ground service to U.S.48: (allow up to 2 weeks)
Collegiate hoods count as a separate garment for shipping calculations. Please note that the following ship charges apply only to these souvenir/rental goods. Custom regalia or other kinds of products are shipped separately under a different rate schedule, itemized on the appropriate order form.

Estimated ship cost: (Contact us for product pricing, use link on catalog page)

SHIPPING ESTIMATE- souvenir
Note: Hood are counted as a separate item for shipping cost calculation.
1-2 souvenir garments $20.95 (non-doctoral)
1-5 souvenir garments $21.95
6-10 souvenir garments $22.95
11-15 souvenir garments $23.95
16-19 souvenir garments $24.95
20+ souvenir items is $1.25 each

SHIPPING ESTIMATE- rental
Note: Hoods are counted as a separate item for shipping cost calculation.
1-2 rental (non-doctoral) garments/hood $23.95 + $9.95 return label fee
1-2 rental (doctoral/velvet) garments/hood $24.95 + $9.95 return label fee
3-5 rental garments/hood $25.95 + $9.95 return label fee
6-9 rental garments/hood $26.95 + $9.95 return label fee
10-13 rental garments/hood $27.95 + $9.95 return label fee
14-16 rental garments/hood $28.95 + $9.95 return label fee
17-19 rental garments/hood $29.95 + $9.95 return label fee
20+ rental items is $1.50 each + $9.95 return label fee per order

ACCESSORIES SHIPPING ESTIMATE
$.75 each additional dozen tassels
$4.00 each additional dozen cords
$3.50 each additional 10 stoles/sash

AIR SHIPPING CHARGES EXTRA

TAX Washington residents must add 10.5% tax on full amount including shipping. All other states: Sales tax may be applicable and is added at invoicing. Please submit a State tax-exempt form with your order if appropriate. Note: We cannot remove your sales tax assessment once it has been invoiced

DELIVERY TIME: Meeting your important deadline is everything. We are experts at handling rush orders! For the best service at the lowest cost, please provide an accurate and specific "need-by" date. Usually this would be one day prior to wearing, to allow for variations in delivery time. Please note that once your order is in process with your chosen target date, the date cannot be changed. Items needed within 3 weeks are priced more per item. Most orders ship directly from our plant as this saves delivery time, and for this reason invoices are mailed separately after your order arrives. Collegiate rental note: Although we make every effort to provide correct hoods for late orders, we cannot guarantee correct hood colors if your rental is ordered less than 2 weeks in advance.
Foreign orders: Please see Order FAQ for delivery details to foreign addresses

IMPORTANT NOTE ON RENTAL RETURNS: All rental returns go back to the plant, not our West Coast offices, and are expected to be completed within 2 weeks of the wearing. Shipping information and/or return label is included in your rental package.
PROMPT RETURN OF YOUR RENTAL ITEMS IN GOOD CONDITION WILL INSURE THAT YOU ARE NOT LIABLE FOR REPLACEMENT COSTS. Missing or damaged items will be invoiced at the current replacement value ($110 per plain gown, more for academic regalia, as of 2/2013). Rentals not returned within 30 days of wearing require us to track down the unreturned items. Administrative time for this necessitates a $50 MINIMUM RENTAL RETRIEVAL FEE on any rental that is eventually returned late as a result of our notification efforts to find them PLUS rental fees for each month past the weardate the items were unreturned. Your choice to rent from The Robe Shop is an agreement to these terms.
PLEASE MAKE SURE ALL PEOPLE RESPONSIBLE FOR THE RENTAL RETURN ARE MADE AWARE! We find that in larger groups, or with hectic events, sometimes the robes end up in the hands of someone who is not even aware that the robes need to be returned, when, or how. This leads to problems- plan now to make sure the return labels, return boxes and need for prompt return are identified to all people involved.

For full return & cancellation policy info, go to About Grad Goods & More

ORDER GUIDELINES:
Thank you for your order! We appreciate your business and look forward to serving you. Thank you also for your cooperation with our order guidelines, which saves us hours of time and allows us to focus on fulfilling your order promptly! Our business success has for over 30 years depended on our ability to meet your deadline. We do it well- please work with us by following these guidelines:

ALL orders must be prepaid, including shipping charges. Orders are not processed until we have BOTH your order AND your payment.

Put it in writing if at all possible! Verbal order information can be misunderstood. The best way is to submit your order on this (or the appropriate) form. It doesn't have to be perfect, We will contact you to verify everything and ask about any missing information. Don't like the form? Just look over the questions, then you'll be prepared with answers when you call us.

Orders must have a bankcard number for payment written on this form. Your card information is very secure. We will honor requests for us to call you for your card number, but it might delay your order.

EMAILED FORMS: To email your order, simply copy this order form text (START & END of order text are marked) and paste into a new email message, then proceed to type in your information. FOR PROMPT RESULTS, USE THIS IN YOUR SUBJECT LINE: ***ORDER***ORDER***ORDER*** Please include at least half of your bankcard information, then follow up with a second email for the remaining half (Subject= "[your name] order part 2"), or just send all of it at once, depending on your comfort level. We always call to confirm your order, so if you don't get a response within 1 business day, please contact us to make sure your email was received.

If you want to pay by check or money order, do not email or FAX this form. It will NOT speed up your order as we do not process it until payment is received. A double-shipment or lost order could result. Both the form and your payment must be submitted together. Use a courier service (FedEx, UPS) air letter for RUSH orders.

PHONE ORDER: We can help you best if you have printed out this form and filled in the information, or at least have read it so you know what information we will need. Being prepared before calling will aid enormously with your phone order and save staff time!

SPECIAL TERMS IN GRADUATION SEASON: Any order placed from March 15 (February 15 for custom items) to June 30 that is needed within 10 weeks is automatically charged a Seasonal Surcharge of 20% of the order total, minimum $20. Shipping charges necessary to fulfill your order on time are NOT included in the surcharge.

GROUP ORDERS:A great method to simplify ordering and distribution is to use our ALPHAPACK spreadsheet file. We can send it with an email that includes helps for collecting the personal stats and entering it into the spreadsheet. We have the appropriate columns for needed info for each person, with sample entries to make your task quick. We are happy to email this to you. When your order arrives, each wearer's package is bagged separately and identified by name.

We will let you know if there are any problems fulfilling your order as requested. Each order is verified. You will not be charged for items that are not supplied.
Please allow time for your order to be processed before calling about the current status. We understand perfectly your concern that your order is on the way, and are happy to verify that for you.

For a detailed customer service policy and more information about our company, please see our About Grad Goods & More page, policy section.

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